The Big Book Of Costumer Service Training Games Quick, Fun Acktivities For Traning Costumer Service Reps, Salespeople, And Anyone Else Who Deal With Costumers Peggy Carlaw And Vasudha Kathleen Deming
Sales Management = Manajemen Pemasaran
Jenis Bahan
Monograf
Judul Alternatif
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Pengarang
CARLAW, Peggy and DEMING, Vasudha Kathleen
Edisi
Pernyataan Seri
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Penerbitan
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Bahasa
Indonesia
Deskripsi Fisik
xiv, 209 p. illus. 24 cm.
Jenis Isi
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Jenis Media
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Penyimpanan Media
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ISBN
0-07-077974
ISSN
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ISMN
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Bentuk Karya
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Target Pembaca
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Catatan
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Abstrak
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
| No. Barcode | No. Panggil | Lokasi Perpustakaan | Lokasi Ruangan | Kategori | Akses | Ketersediaan |
|---|---|---|---|---|---|---|
| 00005135152 |
Perpustakaan Jakarta - Cikini Jln. Cikini Raya No. 73, Komplek Taman Ismail marzuki, Jakarta Pusat |
Cikini Referensi Umum - Lantai 4 Anak, Rak Tangga, Lantai 6 | Kejakartaan | Baca ditempat | Tersedia | |
| 00005135153 |
Perpustakaan Jakarta - Cikini Jln. Cikini Raya No. 73, Komplek Taman Ismail marzuki, Jakarta Pusat |
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| 245 | 1 | 4 | $a The Big book of costumer service training games $b quick, fun acktivities for traning costumer service reps, salespeople, and anyone else who deal with costumers $c Peggy Carlaw and Vasudha Kathleen Deming |
| 260 | # | # | $a New York $b McGraw-Hill $c 1999 |
| 300 | # | # | $a xiv, 209 p. $b illus. $c 24 cm. |
| 520 | 3 | # | $a Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. |
| 521 | # | # | $a Dewasa |
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